Engineering Empathy in Post-Growth Startups
The "service discovery" of human connection
The first time I watched a senior engineer give their notice, I was sitting in an open-plan office surrounded by monitors. Half of them were displaying dashboards: service uptime, error rates, p99 latency, memory consumption across a dozen microservices. We knew, at any given moment, the precise health of every system we had built. We had alerts configu…
