We’ve talked about the historical blind spots, the "human bugs" we've all encountered, and why our industry has a tough time with emotional intelligence. But knowing a problem exists is only half the battle. The real work is in the debugging. The question is: how do you actually build empathy into a culture that's historically been focused on logic, eff…
From Racks to Rapport: Building Empathy into IT Consulting Culture
Baking empathy directly into the process
