It was a Monday morning, and I was reading an email from a startup founder. They were looking for a consultant to help with their internal communications and team morale. Their pitch was filled with all the right buzzwords: "empathy-driven," "people-first culture," and "radical transparency." They had a mission statement that read like a poem about huma…
The Empathy Gap, Hero Culture, and the Myth of Radical Transparency
When empathy only exists in your mission statement
