Welcome to Disruptive Empathy.

Finding the Human OS Among the Racks and Cables

So, for roughly twenty years now, I've been rummaging around in the IT consulting world's attic, if you will. Not quite literally digging in a dusty server room floor, but pretty close sometimes! I've spent my days (and often nights) knee-deep in tangled wiring, trying to wrangle documentation around confusing network diagrams, and attempting to steer t…